We apologise for the issue and as soon as more information is available, it will be posted here.

UPDATE: The mail server is now back online, however may be running more slowly than normal. We are still working behind the scenes on this issue.

UPDATE: The mail server has now been moved onto new hardware that has been installed, and should be operating at normal speed again.

We are in contact with our network provider who is investigating the issue and we will update as soon as possible.

UPDATE: Connectivity from many locations is back online and our provider is working on sorting the issues still being seen from some locations.

UPDATE: Full connectivity was restored in the early afternoon. However, there are some issues with websites hosted on UK web server "Atlas" due to knock-on effects, which are still being worked on. If you are seeing an issue on a website hosted on this server, please contact us so that we can investigate for you.

The maintenance window will begin at 9pm UK time (GMT+1) on 13th May 2025 and will end on the 14th May 2025 at 5am UK time.

If you have any questions or issues, please do not hesitate to contact us.

Please accept our apologies for the disruption.

UPDATE 00:25 - We apologise for this ongoing issue, our provider is still working on the issue at the datacenter and we are awaiting a further update from them

UPDATE 00:45 - We are monitoring all services coming back online. We are awaiting confirmation from the datacenter staff that the issue has been completely resolved.

UPDATE 01:25 - We have had confirmation from the datacenter that a software issue on a router in their network was responsible for services being unreachable. A software fix has now been applied and network traffic is flowing normally. We will be monitoring to ensure that all services remain online.

We apologise for any disruption caused by this work by the datacenter, and will be monitoring services to ensure they come back up properly afterwards.

As always, if you have any questions, please do not hesitate to contact us.

UPDATE 00:10: We are still working on this issue which has been caused by a hardware failure. We are working to move the service onto a different server to get it back online.

RESOLVED: The service has now been successfully moved onto a new server. No data has been lost, as the data was being replicated right up until the hardware failure that caused the issue. All services and websites using SQL Server should now be running normally. If you are still seeing any issues, please do not hesitate to contact us.

We apologise to our customers for the issues that this hardware failure has caused tonight.

The work is scheduled to begin at 01:00 on Monday 14th November, and to be completed by 01:30. All UK services will be unavailable during this period due to the maintenance affecting server electrical power.

We will be monitoring services to ensure that everything comes back up as quickly as possible once they have completed it. The work is being done overnight to minimise the impact to customers.

Services in the US, along with the off-site server status and support pages will continue to work as normal during this period.

If you have any questions, please do not hesitate to contact us.

We are awaiting an update from them regarding this issue.

Please accept our apologies for this issue at our provider and the disruption that it is causing.

UPDATE: Services were restored at approximately 18:50 UK Time. We are checking that all servers are working properly after the outage and awaiting further details on the cause from our datacenter provider. Apologies again for the issue tonight.

For customers in our US datacenter, .Net 6.0 is available to use now. 

For customers in our UK datacenter, .Net 6.0 will be available to use when your website is running on Windows Server 2022. Some websites have already been migrated to Windows 2022 and so can use .Net 6.0 straight away. For other websites, the migration date has been sent to you via email. All websites will be migrated by the 22nd November 2021.

.Net 6.0 can be used in the same way as .Net 5.0, by enabling the setting on your website under the "Website Settings" icon in the control panel.

If you have any questions, please do not hesitate to contact us.

UPDATE: We apologise that the sites on this server are offline. There is a serious issue with the web server and we are having to restore the backups taken overnight. We are starting this process now from our off-site backup location and will update here once we have more information.

UPDATE: We are continuing to transfer the backup data from the off-site backup location. We apologise to affected customers that the sites on this server are unavailable whilst this is completed.

UPDATE: The restoration of the data is progressing well and the new server is ready to serve the data when the restoration has been completed. We wish to apologise again for the issues with this server today.

UPDATE: Approximately three quarters of websites are now back online and we are completing work on the rest. Place accept our apologies for the issue with this server today.

RESOLVED: All websites are now back online. If you are still experiencing any issues with websites on this server, please contact us so that we can investigate. We apologise for the time that the sites have been down today whilst we did a complete restore of the server from our off-site backup location.

It is available now on all plans that include ASP.Net, and can be turned on from the "Website Settings" page for your domain in our control panel. All existing versions of the .Net Framework (2.0 to 4.8) and .Net Core (1.0 to 3.1) are of course still available to use as well.

If you have any questions about using the new platform, please do not hesitate to contact us.

If you are trying to connect to SQL Server using an older version of Management Studio, you may not be able to connect. We recommend that all customers trying to connect install the latest version of Management Studio, which is available free from Microsoft here:

https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms?view=sql-server-ver15

If you have any questions or problems, please do not hesitate to contact us.

As you may remember from previous messages, last Saturday (26^th October), an upgrade to MySql 8.0 was scheduled in the early hours of the morning, along with a move onto new upgraded hardware at the same time. As some may be aware from announcements on the support site, this eventually had to be cancelled. The other updates and maintenance scheduled for that night were completed as expected.

The MySql move was begun as scheduled, and the databases were moving across without issue. However, as part of this upgrade, a random selection of sites were tested after their database's moved to ensure that they were still working on the new server. Part way through this move it was deemed that the number of sites that were failing these tests was unacceptably high - whether due to scripts still being out of date or being incompatible with MySql 8. As such, to avoid these sites going offline, we were forced to abandon the upgrade, and leave everything running as it was before.

Although the move to MySql 8.0 has had to be abandoned, it does mean that we have new hardware for MySql that is sitting empty and waiting. Therefore, we are scheduling a shorter maintenance for this Saturday (2^nd November) between 12.30am and 5am, during which we will be moving MySql onto the new hardware, whilst staying with the existing version of MySql, 5.7. The expected downtime during this window is approximately 30 minutes. There are no changes to sites needed to prepare for this, as the major version is remaining the same, as well as the configuration.

We are currently working out what is best to do in order to offer customers that would like it access to MySql 8.0, without affecting the websites of customers whose websites are not compatible with the latest technologies. If MySql 8.0 is something that you are interested in, please contact support to register your interest, and we can then plan the best way of doing this and keep you up to date.

LAST DAY FOR .UK PROMOTION

--------------------------------------------------------------------------

At 6pm GMT tomorrow, our October promotion on .uk, .co.uk, .org.uk and .me.uk domain registrations is finishing. Don’t miss out! For only £5.00 exc VAT, register a new domain in one of these extensions for 2 years. This is a saving of £6.98 exc VAT. For more details, and to register your new domains, please see here:

https://www.liquidsix.com/twoyearuk/

Only about 24 hours left to qualify for the promotion!

--------------------------------------------------------------------------

As always, please contact us via the support helpdesk - https://support.liquidsix.com - if you need assistance with anything in this newsletter, or anything else to do with your hosting service.

Kind Regards,

The LiquidSix Hosting Team

However, as part of this upgrade, a random selection of sites were tested after their database's moved to ensure that they were still working on the new server. Part way through this move it was deemed that the number of sites that were failing these tests was unacceptably high - whether due to scripts being out of date or being incompatible with MySql 8. As such, to avoid these sites going offline, we have been forced to abandon the upgrade.

The current MySql server will remain in place, with no changes, whilst we consider the best option on how to proceed from here. We still wish to provide customers with the latest technologies, but will need a solution to the issue of out of date sites before doing so. We will make another announcement soon once we have finished investigating.

The other updates and maintenance scheduled for tonight were completed as expected.

This change will take place on the 26th October in a window starting at 00:30 UK time (GMT+1) and ending at 06:30.