RSS Feed
Status Announcements
Oct
30

Dear Customers,

As you may remember from previous messages, last Saturday (26th October), an upgrade to MySql 8.0 was scheduled in the early hours of the morning, along with a move onto new upgraded hardware at the same time. As some may be aware from announcements on the support site, this eventually had to be cancelled. The other updates and maintenance scheduled for that night were completed as expected.

The MySql move was begun as scheduled, and the databases were moving across without issue. However, as part of this upgrade, a random selection of sites were tested after their database's moved to ensure that they were still working on the new server. Part way through this move it was deemed that the number of sites that were failing these tests was unacceptably high - whether due to scripts still being out of date or being incompatible with MySql 8. As such, to avoid these sites going offline, we were forced to abandon the upgrade, and leave everything running as it was before.

Although the move to MySql 8.0 has had to be abandoned, it does mean that we have new hardware for MySql that is sitting empty and waiting. Therefore, we are scheduling a shorter maintenance for this Saturday (2nd November) between 12.30am and 5am, during which we will be moving MySql onto the new hardware, whilst staying with the existing version of MySql, 5.7. The expected downtime during this window is approximately 30 minutes. There are no changes to sites needed to prepare for this, as the major version is remaining the same, as well as the configuration.

We are currently working out what is best to do in order to offer customers that would like it access to MySql 8.0, without affecting the websites of customers whose websites are not compatible with the latest technologies. If MySql 8.0 is something that you are interested in, please contact support to register your interest, and we can then plan the best way of doing this and keep you up to date.

  

LAST DAY FOR .UK PROMOTION

--------------------------------------------------------------------------

At 6pm GMT tomorrow, our October promotion on .uk, .co.uk, .org.uk and .me.uk domain registrations is finishing. Don’t miss out! For only £5.00 exc VAT, register a new domain in one of these extensions for 2 years. This is a saving of £6.98 exc VAT. For more details, and to register your new domains, please see here:

https://www.liquidsix.com/twoyearuk/

Only about 24 hours left to qualify for the promotion!

--------------------------------------------------------------------------

As always, please contact us via the support helpdesk - https://support.liquidsix.com - if you need assistance with anything in this newsletter, or anything else to do with your hosting service.

Kind Regards,

The LiquidSix Hosting Team


Read more »



Oct
26
UPDATE: MySql 8.0 Upgrade Cancelled
Posted on 26 October 2019 05:23 AM

As per our recent announcements, tonight was scheduled to be the upgrade of the MySql server to the latest version, 8.0, as well as the move to new hardware. This was begun as scheduled, and the databases were moving across without issue.

However, as part of this upgrade, a random selection of sites were tested after their database's moved to ensure that they were still working on the new server. Part way through this move it was deemed that the number of sites that were failing these tests was unacceptably high - whether due to scripts being out of date or being incompatible with MySql 8. As such, to avoid these sites going offline, we have been forced to abandon the upgrade.

The current MySql server will remain in place, with no changes, whilst we consider the best option on how to proceed from here. We still wish to provide customers with the latest technologies, but will need a solution to the issue of out of date sites before doing so. We will make another announcement soon once we have finished investigating.

The other updates and maintenance scheduled for tonight were completed as expected.


Read more »



Oct
25
Reminder: MySql Upgrade Tonight
Posted on 25 October 2019 04:02 PM

During October, we will be performing a major upgrade to MySql 8.0, from the current MySql 5.6. We are making this change in order to keep up to date with the latest features, fixes and patches for MySql, after giving 8.0 some time to become as reliable as possible. There may however be some issues for very old scripts running on our servers, so there are actions that we are strongly recommend all customers who are using MySql on our servers take. Rather than detail these steps here, we have put together a knowledge base article on our website with our recommended steps to ensure that your website is compatible with the new version:
https://support.liquidsix.com/index.php?/Knowledgebase/Article/View/111/5/the-october-2019-upgrade-to-mysql-8

This change will take place on the 26th October in a window starting at 00:30 UK time (GMT+1) and ending at 06:30.


Read more »



Apr
13
Delay to US Website Migration
Posted on 13 April 2019 01:27 PM

Customers on our US hosting will have received an email previously about the migration of websites to a new server on the evening of Friday 12th April. Unfortunately, due to unforeseen issues, there has been a delay in completing this. It is still progressing, however we now will not be sending out the IP changes (or making them automatically where possible) for approximately 48 hours.

Please accept our apologies for this and please watch for the IP change email in the next couple of days.


Read more »



Mar
8
Issue with UK Mail Server
Posted on 08 March 2019 05:31 AM

We are currently working on a hardware issue with the main UK mail server in conjunction with datacenter technicians. This issue means that currently all UK email services are unavailable.

Please accept our apologies for this disruption, we are working to get everything back online as soon as possible and will post further updates as soon as they are available.

 

UPDATE: The hardware issue has been resolved with the datacenter technicians, however in order to restore all mail services we have to rebuild part of the mail server software. We are working as quickly as possible to do this now, and hope to have all main email services restored before 7.30am GMT, hopefully sooner.

 

UPDATE: Major email services should now be up and running. We are continuing to fully rebuild the server, so there may be some disruption, however you should be able to access and send email. If you are still having problems with this, please contact us for assistance.


Read more »



Oct
10
UK Server Maintenance - Wednesday 17th October 2018
Posted on 10 October 2018 05:11 PM

On the evening of Wednesday the 17th October 2018, starting at 8pm, we will be performing hardware maintenance at the datacenter. A number of servers may be unavailable for short periods of time while this is completed.

The following servers will be unavailable for approximately 10-15 minutes whilst upgrades are performed:

  • Calypso (Mail Server)
  • VS-001 (VPS Customers)
  • Elara (Web Server)

 

The following servers may be unavailable for approximately 5-10 minutes whilst they are re-organised in the rack:

  • Io (Web Server)
  • Leda (Web Server)

 

Please accept our apologies for any inconvenience caused, we will ensure that the time is kept to a minimum whilst the essential maintenance takes place.


Read more »