We apologise for the helpdesk being unavailable this weekend. This was due to an issue with the old helpdesk which meant that it needed to be rebuilt. Whilst this was being done, we also upgraded to Kayako version 4. All previous tickets have been imported. This took a long time to complete, which is why the helpdesk was unavailable for the weekend.

Whilst the helpdesk was unavailable, all support was done via email. We have replied to all emails that we received during the period. If you have contacted us and not received a response, please contact us again using the new helpdesk.

We will be customising the helpdesk over the next few weeks, to provide a more integrated support site.